Changing the default email address for the Orbit Administrator
By default the Administrator user for each Orbit system is created with an email address of support@apteco.com
This is done for assistance and reporting purposes e.g. for assistance when setting a new system up.
A side effect of this is that any object e.g. a Dashboard or an Audience, when shared to all users will also be shared with the Apteco Support Team. The object may contain sensitive information that should not be sent outside the organisation. To change the default Administrator email address please follow the instructions below.
Log in to the system as the Administrator and click on the Accounts and settings icon at the top right of the screen:
On the Accounts and settings menu click Account settings:
On the Account settings menu click Email
Change the email address to the required value (e.g. a help, admin, or other email within your own organisation.)
Please note this cannot be an email address that already exists within the same system.
Overtype the email address in the Change email address box
Enter the email address in the Confirm email address box
Press Update Email
You should receive a Confirmation message as above. The Administrator email has been changed.
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